Current Governance
Executive Sponsors
Executive Sponsors are select senior leaders who own an institutional transformation initiative and assume responsibility for daily decision-making, active championship, and cascading of decisions and information to all levels of the university. For Operational Excellence @ Illinois, Executive Sponsors oversee:
- Clearly articulating the case for change and ensuring that it reflects institutional priorities and missions;
- Defining precise goals and objectives that directly address institutional priorities;
- Prioritizing and allocating resources to the initiative; and
- Developing and enforcing reinforcement structures that promote future-state orientation and change implementation.
Executive Sponsors
- Mike DeLorenzo, Vice Chancellor for Administration and Operations
- Vicky Gress, Associate Chancellor and Vice Provost for Budget and Resource Planning
- Paul Redman, Executive Associate Provost for Budget and Resource Planning
Project Management & Advisory Support
The Strategic Project Management Office in the Office of the Vice Chancellor for Administration and Operations, oversees university-wide initiatives that require project management, including Operational Excellence @ Illinois.
- Rebecca McNaught, Executive Director for Project Management & Business Service Quality and head of the SPMO
- Advisory Committees: In recognition of the wide breath of Operational Excellence, the Strategic Program Management Office (SPMO) has launched advisory committees for each function involved in Operational Excellence (i.e., HR, IT, Budget, Space, Procurement, Marcom, and Data). These committees ensure an official avenue for functional representatives to advise on strategic initiatives supported by the SPMO, including Operational Excellence projects.
Current Project and Functional Design Teams
Teams specific to the seven functional areas are working to determine the precise, tactical details and steps needed to achieve the proposed high-level operating model. Their solutions will also address the Functional Opportunities surfaced by Work Teams from the initiative’s prior phases.
HR Functional Design Team Members (Implementation phase)
The Human Resources Functional Design Team (HR FDT) is composed of HR leaders from various units across campus.
- Functional Sponsor: Shari Mickey-Boggs, Senior Associate Chancellor for HR
- Functional Co-Leads
- Joe Bohn, Executive Director of Human Resources, ACES
- Deb Stone, Assistant Chancellor, HR Centers of Expertise
- Functional Design Team Members
- Laura Bleakney, Director of Swanlund HR Shared Service Center
- Sonya Holley, Assistant Director of HR
- Heidi Johnson, Director of Affirmative Action Division
- Sue Key, Director of Portfolio HR
- Eric Smith, Director of HR, Diversity, & Strategy
- Lori Willoughby, Executive Director of HR
IT Project Team Members (Implementation phase)
- Functional Sponsor: Mairéad Martin
- IT Operational Excellence Program Manager: Brad Neavear, Senior IT Governance Analyst and Advisor
- Chair of IT SPMO Advisory Committee: James Quisenberry – this committee is charged with providing strategic oversight and guidance on 2023 IT Operational Excellence priorities.
- IT Enterprise Services Management Office (IT ESMO) Team Project Sponsor: Troy Gagne, Associate Director, Service and Process Management
- Nathan Carpenter, Lead Service Management Methods Analyst
- Jonathan M. Dixon, Senior Technical Service Analyst
- Glen J. Embertson, Principal Service Management Methods Analyst Service Management Office, Technology Services
- Rob Watson, Assistant Director, Communications and Marketing
- Ruth S. Kwak, Communications and Marketing Specialist
- Jyotika Sirohi, Project Manager
- Center of Web Expertise Team Project Sponsor: Mary Stevens, Technology Architect
- Mary Stevens, Technology Architect
- Cordelia Geiken, Manager, Quality Assurance & Assessment and Web Hosting Teams
- August Schiess, Director of Digital Strategy and Development
- Prijo Andrews, Senior Project Manager, Project Management Office
Marketing & Communications Functional Design Team Members (Detailed Design phase)
- Functional Sponsor: Robin Kaler, Associate Chancellor of Public Affairs
- Functional Co-Leads
- Allison Vance, Director of Strategy and Messaging for Public Affairs
- Jennifer Larson, Assistant Dean of Marketing and Communications for College of Agricultural, Consumer, and Environmental Sciences
- Functional Design Team Members
- Kelly Birky, Associate Director, Marketing & Strategic Communications for Center for Innovation in Teaching and Learning
- Lisa Bralts, Assistant Dean for Marketing & Communications for the College of Applied Health Science
- Erin Ciciora, Senior Communications Manager for the Humanities Research Institute
- Malikah Gordon, Associate Director Constituent Relations & Communications for Faculties & Services
- Libby Kacich, Assistant Dean for Marketing and Communications for Grainger College of Engineering
- Brad Peterson, Executive Director of Communications and Marketing the College of Liberal Arts & Sciences
- Chantelle Thompson, Chief of Staff and Chief Communications Officer for the Office of the Vice Chancellor for Student Affairs
Change Leadership Team (CLT)
The Change Leadership Team consists of cross-functional representatives and communications and organizational change specialists who guide change leadership efforts related to Operational Excellence. The team:
- Advises on strategies and communications to keep the campus community engaged and informed
- Informs potential trainings on change leadership, service excellence, and other topics
- Collaborates with various leaders and groups across campus to promote initiative collaboration
CLT Members
- HR Representatives
- Deb Stone, Assistant Chancellor, HR Center of Expertise
- Joe Bohn, Executive Director for HR, College of Agricultural, Consumer, and Environmental Sciences
- Emilia Schroer, Program Coordinator
- Jake MacGregor, Organizational Development and Training Coordinator
- Former member: Tiy Goddard, Assistant Director, Employee Development and Learning
- IT Representatives
- James Quisenberry, Director of Student Affairs Technology
- Tracy Smith, Deputy CIO, Innovation and Technology Strategy
- Marcom Representatives
- Allison Vance, Director of Strategy and Messaging, Public Affairs
- Jennifer Larson, Assistant Dean of Marketing and Communications, College of Agricultural, Consumer, and Environmental Sciences
- Katie Watson, Associate Director of Institutional Communications, Public Affairs
- Strategic Project Management Office (SPMO) Representatives
- Rebecca McNaught, Executive Director for Project Management & Business Service Quality
- Gabe Gibson, Senior Director of Collaborative Initiative Planning
Service Excellence Team (SET)
The Service Excellence Team consists of cross-functional representatives who help ensure that all Op. Excellence initiatives maintain a culture of service and continue to work towards long-term process improvement. Team composition will vary based on availability and functional areas with active initiatives. The team:
- Advises on service governance best practices and promotes campus engagement with them
- Supports process redesign efforts in collaboration with functional areas
- Establishes infrastructure to produce success metrics and data to track service quality
SET Members
- Team Lead: Rebecca McNaught, Executive Director for Project Management and Business Service Quality
- Service & Process Redesign
- Michael Chan, IT Architect
- Steven Kemp, Program Manager, Organization Development
- Andy Weaver, Business Analyst
- Margo Kiener, HR Coordinator
- Jeff Fox, CIO
- Jeff Sylvester, Market Research Director
- Michael Curtin, Senior Service Management Methods Analyst
- Track Success
- Mehdi Lahjouji, Data Analyst
- Nick Vance, Assistant Director Data Innovation
- Ashley Hetrick, Data Engineer
- Irene Sakellarakis, Senior IT Specialist
- Hannah Christensen, Manager, Data & Technology Innovation
- Service Governance
- Jessica Mette, Assistant Provost Faculty App Policy Administrator
- SET Representatives – Past Contributors
- Libby Kacich, Assistant Dean for Marketing and Communications
- Stephanie Haas, Director of Human Resources, Education Administration
- Angela Reggans, Assistant Director of Labor & Employee Relations, Illinois Human Resources
Prior Phase Governance
Task Force (Imagine, Decide, and Bridge Phases)
Prior Task Force
- Andreas Cangellaris, Vice Chancellor for Academic Affairs and Provost
- Mike DeLorenzo, Vice Chancellor for Administration and Operations
- Scott Genung, Interim Chief Information Officer
- Gabe Gibson, Senior Director of Collaborative Initiatives Planning
- Vicky Gress, Acting Associate Chancellor and Vice Provost for Budget and Resource Planning
- Deb Stone, Interim Senior Associate Chancellor for Human Resources (formerly)
- Kraig Wagenecht, External Research Partnerships Senior Director
- Paul Ellinger (on the Task Force before moving to a position at the University of Illinois System)
Executive Sponsors (Imagine, Decide, and Bridge Phases)
Prior Executive Sponsors
- Vicky Gress, Acting Associate Chancellor and Vice Provost for Budget and Resource Planning
- Kraig Wagenecht, External Research Partnerships Senior Director
Information Technology (IT) (Imagine, Decide, and Detailed Design Phases)
IT Operational Excellence was previously supported by the Information Technology Functional Design Team. The creation of the draft service catalog marked the completion of the team’s original charge and as a result the group retired and was replaced by Project Teams focusing on IT Operational Excellence priorities for 2023. The IT FDT was composed of IT leaders from various units across campus.
Members
- Functional Sponsor: Mairéad Martin, Chief Information Officer
- Functional Co-Leads
- Chris Tidrick, Senior Director of IT
- Scott Genung, Deputy CIO of IT Operations
- Functional Design Team Members
- Kelly Block, Associate VP of Administration, IT Service
- Tim Boerner, Interim AD of Integrated Cyberinfrastructure
- Troy Gagne, Manager, IT Project Management
- Jim Hurst, Director of Engineering IT Shared Services
- Jeremy Jones, Director of Infrastructure and Support
- James Quisenberry, Director of Student Affairs Technology
- Tracy Smith, Deputy CIO for Innovation & Technology Strategy
- Tracy Tolliver, Director of Library IT
Work Teams (Imagine and Decide Phases)
Teams comprised of a Team Lead and 10-15 cross-campus representatives specific to each of the five functional areas (see below) that advised on means to reach Operational Excellence @ Illinois goals. Team members participated in a series of live sessions to offer insights, raise concerns, and develop Functional Opportunities to support the ideal future state of administrative services at Illinois and achieve phase objectives.
Human Resources
- Deborah Stone (Team Lead)
- Susan Key
- Sharon Reynolds
- Heidi Johnson
- Sonya Holley
- Joe Bohn
- Lori Willoughby
- Skye Arseneau
- Stephanie Haas
- Gabe Gibson
- Douglas Lamb
- Philip Stanton
- Eric Smith
- Nicole Peck
IT & Data
- Scott Genung (Team Lead)
- Michael Brosco
- Michael Chan
- Kelly Block
- Laura Hendley
- Jeremy Jones
- James Quisenberry
- Amy Schuele
- Michelle Rome
- Xiaobei Chen
- Amy Lee Edwards
- Tracy Tolliver
- Tracy Smith
- Kim Nystrom
- Phil Reiter
Space
- Michael DeLorenzo (Team Lead)
- Brian Bundren
- Kristin McMurray
- Ehab Kamarah
- Andrea Hoey
- Douglas James Wolters
- Qu Kim
- Lowa Mwilambwe
- Alma Sealine
- Derek Fultz
- Brett Stillwell
- Bruce Walden
- Paul Redman
- Melanie Loots
- Brad Trankina
Marketing & Communications
- Robin Kaler (Team Lead)
- Jan Slater
- Libby Kacich
- Laura Mabry
- Nell Madigan
- Kirsten Ruby
- Heather Murphy
- Doug Burgett
- Allison Vance
- Chris Harris
- August Schiess
- Michelle Nelson
- Robert (Jeff) Trapp
- Chris Tidrick
Budget & Procurement
- Michael Devocelle (Team Lead)
- Bradley Henson
- Jamie Hackett
- Anne Marshall
- Jim Hurst
- Sharee Robinson
- James Wade
- Brent Rasmus
- Jim Martinie
- Amanda Brown
- Michael Allen Wellens
- Jason Carl Butler
- Nicholas Unser
- Suzanne Rinehart
- Kristopher Williams
- David Gerstenecker