Operational Excellence @ Illinois

Operational Excellence is a campuswide initiative to streamline, innovate and improve administrative services and processes at all levels.

Efforts began in May 2021 to reimagine how our administrative areas—Budget, Data, Human Resources, IT, Marketing & Communications, Procurement and Space—can most effectively support university missions.  


Our response to the pandemic proved we have an extraordinary ability to collaborate and innovate.


Reducing duplicated efforts and streamlining processes helps us better serve the university community.


Rethinking “business as usual” will help individuals build relationships and navigate administrative services.