Completed Efforts
Human Resources

Establish Talent Attraction Efforts

IHR formed a committee of stakeholders that conducted Big Ten research, hosted several employee focus groups, and created multiple surveys for potential employees. Accomplishments are bulleted below:

  • IHR created pride points for employee recruitment messaging and communications. An updated website was created and launched campus wide
  • A LinkedIn “Life” page was established as a part of the university LinkedIn account with over 500,000 followers
  • A partnership with the Illinois Professional Campaign was established through 16 employee spotlight videos, 41 podcasts for the recipients of our CDSA and CAPE awards, and 14 Digital Digests that spotlighted employees across that campus throughout the pandemic.

Improve University of Illinois Onboarding Services

Illinois Human Resources (IHR) developed “Illinois Orientation for New Employees (I-ONE),” currently offered on the first Monday of each month for new hires to the Illinois campus. The content for this program was developed with broad campus input from the Training and Employee Development and Advisory Committee (TEDAC).

A new onboarding website was also developed with resources to assist new employees during their first year of employment.

Create Opportunities through Collaboration with System Human Resource Services

Key reform priorities have been identified in collaboration with System and HR leaders of other campuses.

Complete an HR Service Catalog

The HR Functional Design Team completed the service catalog and engaged with the campus community through focus groups.

Information Technology

Complete an IT Service Catalog

The IT Functional Design Team completed a foundational service catalog draft and engaged with the campus community through focus groups. 

Marketing and Communications

Consolidate Common Resources and Develop Tools to Add to a University-Wide Repository

The Office of Public Affairs (which will transition to the Office of Strategic Communications and Marketing during the Spring 2023 semester) has built the first set of training modules for communications/marketing professionals across the institution. The modules provide basic guidance on areas such as video production, planning events, working with the media, and conducting market research.

In-Progress Efforts
Human Resources

Develop Centers of Expertise within IHR

Centers of Expertise (COE’s) are part of the new “Reimagined IHR” organizational model. New service commitments for the Centers of Expertise and all IHR have been developed, distributed, and are a guiding component of IHR’s organizational change. More information will be provided once the Centers of Expertise are operationalized, staffed, and readied to support the campus.

Human Resources – Service Delivery Design

The HR FDT is partnering with Huron to craft the details of the future state of Illinois HR support and management. The team is:

  • Outlining future-state HR-specific resources and services, including setting the expectations and procedures for services
  • Aligning existing talent to redesigned roles, while mitigating challenges for impacted employees
  • Addressing dependencies and sequencing to ensure a holistic and flexible implementation across units
  • Setting strategy around developing campus-wide service improvements and serving in an advisory capacity for overall HR change management

Operational Excellence leaders and Huron will engage with unit leaders to establish Transition Teams to support units with the implementation of these service changes. 

Information Technology

IT – Service Delivery Design Planning

IT Operational Excellence is currently focused on two key priorities for 2023 (see below for additional details). IT leaders have established project teams that will advance this work, with Project Sponsors and their teams working to operationalize each priority and clearly define the value that each will bring to the campus community.

  • Establish an IT ESMO: Stand up IT Enterprise Service Management that establishes campus-wide IT service management frameworks and owns service catalog implementation and maintenance.
  • Develop Center of Web Expertise: Develop the infrastructure to support a campus-wide center that creates web-related policy, templates, and resources and provides web development services to units. 
Marketing and Communications

Marketing and CommunicationsDevelop MarCom Center of Expertise, establish/review Marcom service delivery structure and define a Marcom service catalog

During the Spring 2023 semester, Public Affairs is changing its name to the Office of Strategic Communications and Marketing to reflect the new Centers of Expertise structure and approach. Public Affairs is working with the Strategic Project Management Office (SPMO) to build an approach, support systems, and processes to conduct enterprise-wide annual planning for communications and marketing activities for the university, colleges, and units.

As of March 2023, Marcom is partnering with Huron to continue Op. Excellence efforts and design details of the future state of Illinois Marketing & Communications support and management. This effort includes developing an institution-wide Marcom service catalog, engaging with focus groups to understand campus Marcom needs and determining services and processes.  

Future Efforts

Additional Operational Excellence initiatives related to the following areas do not have a defined start time at this date. Each functional area and the Advisory Governance Chair are listed below:


  • Vicky Gress, Associate Chancellor and Vice Provost for Budget and Resource Planning


  • Amy Edwards, Associate Provost and Director of the Division of Management Information


  • Bradley Henson, Director of Purchasing


  • Brian Bundren, Assistant Provost for Capital Planning